Computer Help Now!
I have used many types of antivirus software for about 20 years. This information is my professional opinion based on many years of experience. Any advice you decide to use is at your own risk.
I highly recommend Webroot SecureAnywhere Antivirus. It must be stated that you can never be 100% sure about any antivirus software because new viruses are released and modified all the time. However, you do want the best you can get based on the facts. I have never had a virus infect a computer which was running Webroot SecureAnywhere.
Over the years, as I have worked on friends and colleagues computers, while running the antivirus systems that I mention below, I have found many viruses still on the computers immediately following a full scan. How did I find the virus? By using either Webroot or PCMatic. PCMatic does a lot more than serve as an antivirus product. I'm not yet ready to recommend PCMatic as a stand alone product for Antivirus, but I am pretty close and very confident in it.
What I can absolutely recommend is: Webroot SecureAnywhere
Examples of Antivirus that I will not use include:
Chief Information Officer
My Blackboard menu disappeared—what now? (View Video Link)
My courses are not appearing in Blackboard?
1. You courses have not been approved due to lack of payment or payment arrangements. (Contact the business office to remedy this issue.)
I took a quiz (or test), and I didn't complete it. What do I do now?
|There is a new mobile app for your Android and IOS devices called Bb Student. This is a new, streamlined, Blackboard Mobile app from which you can access your courses.
We are not able to offer technical support on the app at this time, but you can test drive it and see if you like it. It is free to you, under our new license with Blackboard.
The older mobile app Blackboard Mobile Learn still works as well.
Download Blackboard Mobile app from your phone's app store - Android & iPhone/iPad only. (Note: There is not a Mobile App for Blackberry or Windows MOS.)
Your device's internet browser (Safari, Firefox, Chrome, etc...) must be configured to accept 3rd Party Cookies (Videos will not play without 3rd Party Cookies enabled.)
If you download the app for your device, and enable 3rd party cookies, all should work well.
Your Luther Rice email account is a special Gmail account through Google Apps for Education. If you currently use Gmail for a personal account, be sure and SIGN OUT (Log Off) of your personal Gmail account before trying to access your Luther Rice student account.
Setting up your Luther Rice email in OUTLOOK.
Setting up your Luther Rice email on your cell phone:
Resetting your Luther Rice password:
The following generally applies to Windows 7, 8, and 10.
It is important to have the latest versions of these applications on your computer:
Windows Media Player - Provides the ability to listen to audio & video files.
Quicktime Player - Provides the ability to listen to audio & video files.
How to Clear Cookies and Internet Cache
Enable 3rd Party Cookies (required to watch videos)
By default, Firefox, Internet Explorer, and Google Chrome, install with 3rd party cookies enabled.
For Safari browser (Mac, iPad, iPhone Users):
Help VideosPlease visit the following links to view a video tutorial showing how to configure your Internet browsers to ensure ease of use with Blackboard. Help, my Blackboard Menu Disappeared - Video
Is your Windows computer slow? Our IT staff highly recommends these two applications:
This process is for students having problems with Blackboard, Videos, Internet Access, etc. Since your problem could be a number of issues, I recommend that you do the following in order. Do not skip any steps. Some steps may require a small purchase. That is entirely your choice.
A healthy running computer is the student's obligation. We offer this process below as a proven way that may help your problem too. We have the testimony of many students who have followed this process successfully. This solution is designed to help resolve a variety of issues, but obviously can't fix everything. But if you follow all these steps, you should be back up and running in most cases (although this does not help with hardware problems.)
4. Uninstall Mozilla Firefox.
We use a media streaming server called ShareStream to manage all of our videos within Blackboard. It is both separate from Blackboard and integrated into Blackboard.
Videos won't Play (but I see the word "here" appear in the player)Adobe Flash installed properly or it needs to be reinstalled to "fix" its configuration.
The links below are provided for the benefit of our students. Most downloads are free and easy to use. The respective websites will direct you on how to download their software.
Adobe Acrobat Reader - Provides the ability to view PDF documents.
You must have a virus-free computer when accessing Luther Rice network.
Webroot SecureAnywhere - Antivirus/Anti-spyware Software ($40)
Policies and Procedures for all Users
Blackboard on your Mobile Device
Access the BLACKBOARD MOBILE APP selection above for details.
Request Tech Support
If you need to contact student tech support for assistance please use email Infotech@LutherRice.edu. This will create a support ticket and is the most effective way to get issues resolved. Multiple support staff monitor this ticketing system.
Windows Computers Technical Help
For information on required software, cookies, cache, and other Windows related questions please access the MICROSOFT WINDOWS selection above.
Join.Me - Screen Sharing
In some situations, we may need to see your screen. If instructed by our technical department, you can Access Screen Sharing, to start a remote session. Do Not do this until you have contacted our tech department and they instruct you to do so.
Is your Windows computer slow? Our IT staff highly recommend installing these two applications:
* If you choose to install Webroot Antivirus/Anti-spyware, be sure to uninstall ALL other antivirus software applications from your computer after you have successfully installed Webroot.
Luther Rice uses Microsoft Windows 7 and Windows 10. The IT staff are not prepared to assist with any other operating systems. Some of our students successfully use an Apple/Mac computer. Please be aware that you MUST download and install Mozilla Firefox browser, in order to use our online classroom system.
By default, Apple/Mac computers and iOS devices come with the Safari internet browser installed. The Safari browser, by default, will not work with our online system. However, you can choose to ENABLE 3rd Party cookies within the Safari settings, then it should work. Our advice is to use the latest version of the Mozilla Firefox browser whenever you are accessing our online system (Blackboard).